A welfare cabin manufacturer has invested £250,000 into the establishment of the industry’s first aftercare department, to deliver a greater degree of customer service to hire firms.
Boss Cabins - the UK’s leading producer of static and mobile welfare cabins — has made the significant investment following nine months of development at its Bourne site in Lincolnshire. The centre is able to assist clients up and down the UK.
Launched just over two months ago, the aftercare department includes three ramps for refurbishing units and an accident and repair bay. A dedicated parts store, from which customers can order items directly from Boss Cabins’ website, was also introduced earlier this month.
Explaining the investment, Boss Cabins Managing Director Matthew Wordsworth said: “Most cabin manufacturers offer aftercare as an afterthought. Ordinarily, when a unit is damaged and returned to its original manufacturer for repair, it can spend weeks waiting for a slot in their production, and the hire firm is left out of pocket while it’s sat there.
“What we are offering is a service which revolutionises this. It’s our goal to provide a convenient, quick service when it’s required — whether that’s planned maintenance or accidental damage. And we’ll provide companies with a courtesy cabin while theirs is out of action, ensuring there are no ‘down’ days and incurring no loss of income for the hirer. This is an incredibly customer-focussed approach, which is inspired by the car market. No other manufacturer on the market is offering a dedicated centre for aftercare to their clients.”
Boss Cabins has purchased new site vehicles and appointed five new staff members to support the aftercare department.
One of the latest recruits includes Austin Scarfe, who was head hunted from the motor trade. His specialist knowledge is set to bolster Boss Cabins’ reputation within the aftercare field.
“I think this is an industry which is always evolving, and we’ll continue to invest in our aftercare service as it grows,” continued Matthew. “We very much see this part of the business as a separate entity, meaning that we not only offer this service on our Boss Cabins range of products but also for any other make of mobile or static welfare cabins.”
Since the introduction of the aftercare department, Boss Cabins has repaired or refurbished over 100 mobile and static welfare units, and specialist hire firm LOC Hire has recently signed a contract to refurbish an additional 17 cabins. These include a mixture of Boss, AJC and Groundhog cabins, which are due to be refurbished over the next few months.
Dan Wharton, managing director at LOC Hire added: “While we didn’t purchase all these units from Boss Cabins, we have built up a great relationship with the firm in recent years and like their fresh, ambitious approach. We trust them to get the job done quickly and to a very high standard.”
The development of this centre means that Boss Cabins is targeting a seven day turn-around on all maintenance and repair work, which includes a collection and delivery service.