Yorkshire-headquartered Easy Bathrooms makes £142,000 investment in commitment to customer service

Easy Bathrooms – the bathroom and tile supplier headquartered in Birstall, West Yorkshire – has made a £142,000 investment in its distribution channels, in a commitment to improved customer service.

Kate Hudson joins the firm as distribution and transport manager in a newly-created role, which will see her running the retailer’s 110,000 sq ft depot. She will also coordinate deliveries, both to the firm’s network of showrooms, and to trade customers and consumers throughout the UK.

Previously holding the roles of transport manager at Kloeckner Metals UK and transport and logistics manager at Angel Springs, she brings 20 years of experience to the firm.

Kate’s appointment coincides with the recruitment of Lydia Luxford who has joined the customer service team at Birstall. An experienced plumber, Lydia will provide customers with technical knowledge and support via the firm’s sales and support line.

Alongside the expansion of the team, Easy Bathrooms has also invested heavily in six new delivery vans – creating a fleet of 11 vehicles. Once in operation, a number of driver roles will also be created at the head office.

Commenting on the appointments and the purchase of the new vans, Easy Bathrooms’ head of retail Neil Bell said: “We’re going through a period of sustained growth – we’ve opened 10 showrooms in the past 12 months, for example – but it’s important that we uphold, and even improve, our customer service levels as we go.

“We’ve recognised that, within the bathroom industry, it is the delivery aspect which often receives the most complaints. The majority of our competitors use external couriers, but we want to keep our delivery service in-house, so that we have total control over it. Kate is a very experienced addition to our warehouse team, and with the purchase of the new vans, it means that we’ll be able to provide a faster and more accurate delivery, every time.”

Easy Bathrooms recently secured £2million of funding from ThinCats, which will allow the firm to expand further, with an additional six stores planned throughout the south of the UK over the next six months.

Currently employing 145 staff, this will create an additional 30 jobs, both in the showrooms and at the Yorkshire head-office.